Core Values

Finance of America’s Core Values are more than just words; they are the representation of who we are, who we want to be, and how we want to be perceived. Our Core Values express the fundamental philosophies that drive our extraordinary organization, so their meaning truly resonates with our employees, business partners and borrowers. We believe in “Customer First, Last and Always,” meaning that we focus on our borrowers, partners, co-workers, and employees from the first to the last minute of every day, building that relationship always.

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Partnership

Earning trust by consistently giving our best

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Service

Caring for our community, company, and customer

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Empowerment

Providing opportunity and valuable tools to succeed

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Excellence

Pursuing perfection through every interaction

Woven in All We Do

Our Core Values serve as a basis and evaluation tool for employee performance and recognition. They bring positive impact and opportunity to our daily interactions and overall business and create an identity for our company, our employees and our brand.