Help

Finance of America utilizes the Okta platform to ensure a seamless and secure authentication experience when accessing any of our externally available systems.  Okta is an on-demand service that allows you to easily sign-in to all the applications your organization uses through a single login.

Once you sign in, your Okta home page displays all your applications in one location. Simply, click the application’s corresponding icon and each application opens in a new browser window or tab and you are automatically logged-in.

Frequently Asked Questions

Q: What should I do if I forget my username or password?
A: Click I can’t access my account on your organization’s sign-in page, enter your email address in your user account settings, and click Send Email. Look in your inbox for the system generated email and follow the prompts.


Q: Whom should I contact if I need support?
A: If you experience any difficulties registering, accessing, or modifying your account, please contact the applicable support contacts below and we will be sure to assist you immediately:


Company Email Support Phone Support
Finance of America Mortgage LLC 1-855-778-7226
Finance of America Reverse LLC 1-855-778-7226
Finance of America Commercial 1-888-726-2119

to your Account

  1. Open a web browser and navigate to:
  2. Enter your Email Address/Username and password, and then select Sign-in.
    1. After you enter your username, your security image is displayed automatically if you have previously completed a successful logon in the browser you are using. This feature requires browser cookies.
    1. Caution: If you have successfully signed in on the current browser before and have not cleared cookies, do not enter your password if your security image does not display when you enter your username.If your security image does not appear, close the browser and confirm that you are using the correct address to sign in for your organization. Then, open a new browser window, type the address in manually, and enter your username again. If your security image is still not displayed, report the issue using the Send Feedback link.
    1. If you see the error message Sign in failed! your username and password do not match those specified for your profile, or you do not have access permission. Please contact your system administrator.

Report a Security Issue

  1. Under More Help, click the Send Feedback link.
  2. Enter your email address, and from the What do you need help with? drop-down, select Report a potential security issue.
  3. Enter a message, and click Send Message.