Customer
Stories

See how Finance of America customers have used their home equity to navigate life’s changes, pursue what matters most, and create more financial flexibility for the years ahead.

There’s nowhere else I’d rather live

Living in San Francisco for the past 46 years, Linda has found her happy place. Every Sunday, you can hear Linda singing in her church choir. She’s an experienced alto but has recently been dabbling as a tenor, though she admits it’s not something that has come naturally to her. And when she’s not harmonizing with the choir, she’s helping out in the children’s center. It’s not just the kids who benefit from Linda’s generosity, she graciously shares her home by hosting international students who are studying abroad to learn English. “I’ve met a lot of students from all over the world…that has been rewarding and a lot of fun to do.”

Putting the house to work

Nature and animal lover Mark bought his “in the city but not in the city” home in 2002. Located next to a reservoir, he gets occasional visits from wildlife, like the snake that came and sunned itself beside his cat one afternoon. “I really enjoy my backyard. I sit out there quite a bit,” he says. All in all, “it’s just a really pleasant place to live,” he says. When Mark retired in 2013, he realized that the money he’d need to fund his retirement was tied up in the home he didn’t want to sell. A HomeSafe reverse mortgage loan from Finance of America has allowed him to keep the house and pay for some of his big-ticket retirement goals.

Living in her corner of paradise

Cynthia, 70, can pinpoint the day fifty years ago when she realized she always wanted to live in the house she grew up in. “I remember as a 20-year-old running down the side of the house with all the greenery around me and hearing the frogs and the birds, and I thought, you know, I don’t want to go anywhere. I just want to stay right here.” Now, thanks to a HomeSafe reverse mortgage loan from Finance of America, she can enjoy her retirement in the Santa Monica Canyon home she loves.

September 8, 2026

FoA from the very first phone call made the process of a RM, absolutely seamless. Everything was explained thoroughly and the actual initial 'approval' was literally handled in minutes from the first phone call with the representative. I simply could not recommend enough if you are considering a RM. "Thank you..."

September 8, 2026

I was in permanent contact with Kristina Bruno, wonderful person,always answers all my questions no matter what time, she assist me all through the processing, great support. she gave me confidence and all information i needed. The process was quick and easy. Yes, a lot of docs needed but worth it, I am free of debts, can still keep my house and have a life free of stress.

September 6, 2026

Went through a reverse mortgage with this company and couldn't have been more pleased . The people are so sweet and put so much effort into making everything go as smooth as possible. They were so helpful and appreciated all their help in making sure we were top priority. Thank you Teigs and Sarah Q.

September 6, 2026

Great reps and communication!! It wasn't a hassle for me at all because my house was paid for. A reverse mortgage was the best option for me at this time, and I'm using most of the money to remodel my house. I'm retired, so I can't make loan payments, and the reverse mortgage allows me to invest in my home and build more equity. It will absolutely work for me!

August 31, 2026

At all times, Ciro was courteous, knowledgeable and kept me informed of the current status of our loan process. He communicated frequently by both phone and email. I think he is a real asset to "Finance of America" and would recommend him to others my wife and I know for future loans.

August 31, 2026

The greatest experience was dealing with highly professional individuals who were competent, nice, thorough and knowledgeable, had an answer for all my questions, made sense out of complicated information, and were extremely timely in making phone appointments.

August 31, 2026

Finance of America is a wonderful company. Our loan process was so streamlined and organized. We had dedicated loan officers who walked us through the process every step of the way. Details of our loan were clear and concise. I can’t say enough good things! The application was easy. Communication from staff was excellent.

August 30, 2026

It was a pleasure working with Jason. From the first moment we spoke Jason wanted me to be fully aware of how the process worked and he wanted me to be sure that a reverse mortgage was the right fit for my needs. Once I made the decision to proceed, he guided me through all the steps to gather the necessary information needed.

August 17, 2026

There were many pitfalls in with the reverse mortgage procedure but the Finance of America representative, Rebekah Weiskittel was godsend. Her professionalism, expertise and patience made the whole process very palatable. If wasn't for Ms. Weiskittel, it would have been unbearable. Our family bows to Ms. Weiskittel for her help!

March 6, 2025

The representatives were knowledgeable, helpful and informative. Documents were requested early in the application process and there were no repeated requests.